Frequently Asked Questions (FAQ)

1. Orders & Shipping

Q: How can I place an order?
A: Simply browse our store, select the items you like, choose the size and color, and add them to your cart. Once you’re ready, proceed to checkout and follow the instructions to complete your purchase.

Q: How long will it take to receive my order?
A: Shipping times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 5-7 business days, while expedited shipping options are available.

Q: Do you offer international shipping?
A: Yes, we ship worldwide. International shipping rates and times vary by destination. Additional customs fees may apply.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. Use this number to track your order on our website or the carrier’s website.

2. Returns & Exchanges

Q: What is your return policy?
A: We offer a 30-day return policy on unworn, unwashed items with tags attached. To start a return, visit our Returns page and follow the instructions.

Q: Can I exchange an item?
A: Yes! If you need a different size or color, you can exchange your item within 30 days of receiving it. Visit our Returns page to process an exchange.

Q: How long does it take to process a refund?
A: Refunds are processed within 5-7 business days after we receive the returned item. The amount will be credited back to your original payment method.

3. Payments & Discounts

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and other secure payment options.

Q: Do you offer discount codes or promotions?
A: Yes! We frequently run promotions and offer discount codes. Subscribe to our newsletter or check our homepage for the latest deals.

Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order unless otherwise specified.

4. Sizing & Product Information

Q: How do I determine my size?
A: Check out our Size Guide on each product page for measurements and fit recommendations.

Q: Are your products true to size?
A: Most of our products fit true to size, but we recommend checking the Size Guide for each item to ensure the best fit.

5. Customer Support

Q: How can I contact customer support?
A: You can reach our support team via email at sales@ross-promo.com or through our Contact Us page.

Q: What are your customer service hours?
A: Our support team is available Monday–Friday from 9 AM to 5 PM (EST).

6. Miscellaneous

Q: Do you offer gift cards?
A: Yes, we offer digital gift cards in various amounts. You can purchase them directly from our website.

Q: How can I stay updated on new arrivals and promotions?
A: Follow us on social media and subscribe to our newsletter for exclusive offers and updates!

If you have any other questions, feel free to contact us!